Ten Golden Rules of Crisis Communication
Okay the graphics on this video are bit lacking but it does make some great points.
Tony Ridley: Writing the Best Crisis Management Plan
Tony Ridley is a leading international business and security expert with specialties in online marketing and business intelligence tools. Tony helps fortune 500 companies to small enterprises to become more profitable, efficient and safer. He has created a how-to video tutorial on creating the best crisis management plan for your business.